We handle the insurance side

Prior authorization, start to finish

Our billing team submits all required clinical documentation and follows the authorization process every step of the way. Average turnaround time is typically 10 to 14 business days.

Keeping your care team informed

We keep your care team informed by sending all necessary documentation directly to your physician's office, including plans of care, nursing notes, and authorization renewals.

Copay assistance

We enroll eligible patients in manufacturer-sponsored copay assistance programs to help cover what insurance doesn't. You will not receive a bill from HIO.

Navigating insurance denials

We understand the impact insurance denials can have on a patient's treatment. Our authorization specialists work collaboratively with providers, assisting with appeals and completing peer-to-peers.

What is an EOB?

An "Explanation of Benefits" is provided by your insurance company. It shows what was billed and what services were covered. This is not a bill - you will not be asked to remit payment for the charges listed on the EOB.

A bill: rare, and never from HIO

The only bill you may receive in connection with your infusion day would be from a specimen processing lab. While we provide lab correspondence and courier services for our pediatric patients, we do not handle lab processing. If you receive a bill for your labs, please contact the lab that sent you the bill.

Questions about a bill or an EOB? Call our Billing & Authorization Department at (866) 455-0560.